Grievance Redressal

INTRODUCTION

In accordance with the UGC guidelines vide UGC (Grievance Redressal) Regulations 2012, the College has formulated student grievance redressal policy which serves as a transparent mechanism for the students of the College for redressal of their grievances. For this purpose, the College has constituted Grievance and Redressal Committee for resolution of grievances of students. It would be the responsibility of the Committee to ensure that the grievance redressal process is time bound and result oriented. The scope of grievances shall be restricted to academics, examinations, services, financial issues, infrastructure, canteen and hostel facilities, discrimination, victimisation and harassment.

• The Committee shall look into the complaint of the aggrieved student, and judge its merit. It shall take appropriate actions and provide solution of grievances in a fair and impartial manner. It shall maintain necessary confidentiality and sensitivity, as per the merits of the case.
• Students with genuine grievances may approach the Committee to submit their grievance in writing. In case the student is unwilling to appear in person, grievances may be dropped in writing in the suggestion/grievance box.
• The students can also submit their grievances online through the college website.
• All grievances shall be settled within the institutional jurisdiction/premises and no student shall be entitled/authorised to approach any authority outside the institution for redressal.
• Voicing the grievance publically or through press is not allowed and shall expose the student to disciplinary action under rules.
Objectives of the Committee:
1. To develop an organizational framework to resolve grievances of the students.
2. To encourage the students to express their grievances and problems freely and frankly, without any fear of being victimized.
3. To provide the students access to immediate, hassle free recourse to have their grievances redressed.
4. To inform the students about their duties and responsibilities and access to benefits due under the policies.
5. To establish interactions with students in order to elicit information from them about their expectations.
6. To promote cordial relationships with the students.
7. To institute a monitoring mechanism to oversee the functioning of the Grievance Redressal Policy.
8. To advising all staff members to behave professionally and not be vindictive towards any student for any reason.